Vol. 01 · The customer record

Audience · Pipeline · Inbox · Campaigns

The CRM, printed clearly

Every customer, in full resolution.

The small signals — a reply, a review, a stalled deal — resolve into one clear picture of every relationship.

The operating view

Your quarter, on one board.

Deals move by drag, the weighted forecast recomputes as they do, and every card opens onto the same customer timeline your inbox and campaigns write to.

Fig. 01Pipeline · Kanban, forecast & risk
Halftone pipeline board with deal stages, weighted forecast and risk flags

Conversations with owners

An inbox your whole team can stand behind.

Every thread lands with an owner and an SLA — bug reports from the feedback widget arrive beside customer email, and nothing waits unclaimed. Each reply files itself onto the contact’s timeline.

Fig. 02Inbox · Queue, SLA & mailbox health
Halftone shared inbox with open queue, SLA risk and conversation controls

The morning read

Open to what needs attention, not to a blank page.

The command centre scans outreach, feedback and pipeline for you — and the AI bar builds whatever you describe: a form, a segment, an automation. Type it, and it exists.

Fig. 03Dashboard · Command centre & AI
Halftone dashboard with AI command bar, quick actions and workspace stats

The index

The whole relationship, not just the deal.

Audience that stays fresh
Contacts and companies sync from your store and forms, then segment themselves by behaviour, RFM and lifecycle.
Pipeline with a forecast
A real kanban with weighted forecasting — commit, best case and open pipeline computed from the board.
An inbox your team shares
Every conversation lands with an owner and an SLA. Widget submissions arrive as threads, not tickets.
Campaigns and journeys
Broadcasts, newsletters and multi-step journeys that read the same customer record you do.
Feedback intelligence built in
The full Userforms engine ships inside: forms, review imports, AI themes and sentiment.
Your store, connected
Shopify customers, orders and products flow into the same timeline — complaint and cart, side by side.

Why halftone

Up close, it’s a thousand dots. Step back and it’s your customer, perfectly clear.

Bring your customers into focus.

Free to start. Connect your store and your first form, and the picture starts developing today.